Billing and payments
A payment request is created 14 days before the license renews. You pay by card or bank button through the GoPay gateway, and we send you a tax document as soon as the payment is credited. Nothing is charged automatically.
The Billing page and invoices
It has two parts:
- Licenses information. How many licenses you have on which plan and at what price, with the total amount per month and per year.
- Billing. The history of all payment requests: type, due date, amount excluding VAT, amount including VAT, status and the number of licenses included.
Statuses: Awaiting payment, Paid, Overdue and Cancelled. Clicking a row takes you to the detail of one payment with the list of licenses it covers.
How payment works
- A payment request is created. For a paid license it is created 14 days before renewal. If you have several licenses with the same plan and the same anniversary, they are renewed with one combined payment.
- An email arrives with the amount, due date, variable symbol and a payment link that works without signing in. You can therefore forward it to your accountant.
- You pay with the button in the dashboard or with the link from the email. The payment gateway is GoPay and accepts payment cards, bank buttons, Google Pay and Apple Pay.
- Once the payment is credited, the license is extended immediately, a tax document is issued and an email arrives with the invoice attached.
We issue the tax document only after payment, not in advance. Until then you only have a payment request with the amount and variable symbol.
Nothing is charged automatically. No payment happens without your confirmation.
You can download the invoice at any time in the dashboard on the payment detail with the View invoice button.
When a payment does not arrive
The system reminds you on a clear schedule:
| When | What happens |
|---|---|
| 14 days before renewal | A payment request is created and a request for payment arrives. |
| 7 days before the due date | First reminder. |
| 3 days before the due date | Second reminder. |
| On the due date | Last reminder. |
| 3 days after the due date | A notice that the payment is overdue. The bar is still running. |
| 12 days after the due date | A notice that we will switch the bar off in just under two days. |
| 14 days after the due date | The license is deactivated and the bar stops working. |
The grace period is 14 days. During it the bar keeps running and consents are collected. The settings and the consent archive remain even after the bar is switched off; once you pay, everything returns to its original state.
I have paid but still see Awaiting payment
Open the payment detail. When it opens, the status is checked directly with the payment gateway, so it usually switches to Paid straight away. If it does not, contact us and give the variable symbol.
I need an invoice with different details
You edit your billing details on the Account page. They are used for all invoices issued from then on. Invoices already issued are not changed retroactively, because they are tax documents. If you need an issued invoice corrected, contact us.